Where to find customer's information
The customer's contact details can be retrieved once bookings are confirmed through the Provider Portal via the "Booking Information" section.
How to contact the customer
Email Communication Tool
You can use the Email Communication tool in Pelago Provider Portal which enables you to send out email communications directly to your customers or event attendees.
You can create and customise messages to include all the necessary information required, then send them to individual customers, or send out announcements in bulk to multiple customers at once.
Suggested use cases
Sending pre-activity reminders and things to prepare
Confirming tour pickup time and location
Requesting additional booking-related information from customers
Communicating weather-related changes / cancellations
The message will appear in a Pelago template as shown:
If you face issues with this tool, reach out to our team and we'll be happy to support!
Important Notes
Please do not send unsolicited or marketing information to the customers.
Once sent, the emails cannot be redacted or undone.
There is currently no functionality to view outbox or past logs of messages
after they are sent (we’re working on bringing this to you soon!). Please
make sure to add your email address in the ‘Send a copy of this to’ field to
be CC'd in the email.