Provider User Accounts
For business owners and management staff to have a complete view of all the booking information and management tools. This includes access to all bookings, sales reports, redemption features, profile and product listings information and Pelago Help Center etc.
Staff User Accounts
For front line staff to handle day-to-day operational tasks, such as redeeming Pelago vouchers, reviewing/ accepting bookings. Staff Users can also access the product listing information and Pelago Help Center through the Provider Portal.
You'll only be required to create one Provider User account. The Staff User account can be shared by your team, ie. multiple staff can log in using the same account and redeem vouchers at the same time. Please note that the Provider User and Staff User email addresses cannot be the same.
If you would like to update user details, please reach out to us. To protect and secure your business, only the Provider User is authorized to request changes to these details.