Your feedback and requests are very important to us, and we appreciate the time you take to reach out.
How to Contact Us
You can connect with our team in two ways:
Email: Write to us at [email protected]
Messenger: Click the messenger icon ("
") at the bottom right of this page and select the topic that you need help with
When submitting your request, please include as much detail as possible. This will help us review your case quickly and accurately. For example, you can share:
Your Pelago Booking ID
A clear description of your request or issue
Any supporting files (screenshots, photos, or documents)
What Happens Next
Once your request is submitted, a support ticket will be created.
Our Provider Success Team will review the details and respond to you by email within 48 hours.
If needed, we may contact you for more information.